The following page will show you how to manage the Authorising Officers associated with your Applicant.
This includes how to add or remove Authorising Officer access for a user.
Applicants should have only one account. It is managed by the Authorising Officer for the Applicant. The Authorising Officer can add new or remove existing Authorised Representatives from the Applicant account and make them Authorising Officers, if required.
Watch our video walkthrough to see how to manage your Authorising
Officers:
Alternatively, you can follow the detailed instructions outlined
below:
To add an Authorising Officer to your Applicant:
Figure 1: User Accounts page
Figure 2: Manage Membership page
To remove an Authorising Officer from your Applicant:
Figure 3: Users & Contacts page – Manage User
Figure 4: Manage Membership page
Only the Authorising Officer can change their contact details. The Authorising Officer can log into their account and update their personal details. For further information on updating personal details, click here.
When an Authorising Officer leaves the Applicant organisation, this role must be changed to another person in the same organisation. This must be done before the original Authorising Officer leaves. The new Authorising Officer can be an existing Authorised Representative or a new officer within the Applicant organisation.
If the Authorising Officer has already left the Applicant organisation without changing the role of Authorising Officer to another officer, then you will need to email an authorising document to the Energy Rating Team.
This document must:
A signed and scanned copy of the document provided by email is acceptable. Click here to send this document to the Energy Rating Team.